Delete your account

For the OneSur app. Responder accounts belong to your disaster office, so ask your office administrator to remove one.

Delete it in the app

Open OneSur, go to Account, then tap Delete account at the bottom. It is erased straight away. If the office is still handling one of your reports, the app says so and you can delete once it is done.

Or ask us to delete it

Email billyranario@gmail.com with the subject "Delete my OneSur account", from the email address on your account or with the mobile number on it. We confirm it is you, delete the account within 7 days, and reply when it is done.

What is deleted

• Your name, email address, mobile number and profile photo
• Your password and any Google or Apple sign in link
• Your push notification tokens and notification settings

What is kept

Emergency reports you already sent are part of the disaster office's official incident record, which the office must keep under Philippine law. They stay in that record with your name and contact details removed.