Support
In a life threatening emergency, call 911 first. OneSur sends your report to your local disaster office, and it works alongside the national emergency number, not instead of it.
Contact us
Email billyranario@gmail.com. Tell us which app you use, your phone model, and what happened. We usually answer within one working day.
OneSur app (residents)
- Where it works. Reports go to the disaster office of the LGU you are in. Outside a covered LGU the app says so, shows the nearest covered town, and offers a button to call 911.
- Location. Allow location when the app asks, so the office can find you. You can also move the pin yourself.
- Mobile number. We text a one time code to confirm it. If the code does not arrive, wait a minute and tap Resend.
- Notifications. Turn them on to hear when the office receives your report and when help is on the way.
OneSur Responder app (office staff)
- Accounts. Your disaster office creates your account. For a new password, ask your office administrator.
- Alerts. Allow notifications, and on Android allow full screen alerts, so a new call rings even when the phone is locked.
- Location. Choose "Always allow" so the office can see you approaching the scene while the phone is in your pocket. It is only shared while you are on a call.
Your data
See our privacy policy, or delete your account.